Reyes Beverages Group

Making it easier for wholesale customers

In order to remain top of their game, Reyes had a view to modernize their customer ordering platform. This consisted of making it easier for wholesale customers to get what they need with less hassle, more convenience, and increased self-sufficiency. While an existing system was in place, it was clunky, and adoption rates were low. Customers tended to go around the portal and call on Account Managers directly.

After evaluating other platforms, Reyes Beverages Group chose Episerver to support their ambitions; a faster, easier, and more efficient ordering process for their customers - handing account managers more time to work their magic and less time administrating orders. The Episerver Digital Experience Cloud enables Reyes the ability to scale and support the marketing team through its ease of use.

RBG teamed with Episerver Premium Partner Verndale, working seamlessly to transform the existing, aging installation. The view was an updated, more refreshing beerline.com system, providing customers with an advanced user experience, and the most efficient means to create orders and monitor their accounts online.

To top it all off, Verndale integrated RBG’s back office systems directly into the new system to enable more control over pricing and inventory, providing 360-degree coverage on the backend ordering process.

The powerful capabilities of the Episerver Digital Experience Cloud have allowed Reyes customer network, of over 70,000 retail accounts, access to an advance user experience, with the most efficient means to create orders and monitor their accounts.

Deploying Episerver Commerce has led to an 18% increase in usership for the Chicago based beverages distributor. This is complemented by a 28% increase in product pages views, indicating stronger than previous engagement and interaction.

Shopping cart pageviews increased by 22% showing a trend towards visitors moving through the cart to convert at an improved rate. By deploying the Episerver Digital Experience Cloud, Reyes have encountered a 7% increase in internal site search usage.

Reyes and Verndale worked in a co-development fashion to deliver an elevated design and user experience. The updated experience allows customers to find what they need quicker and the ability to order fast. Reyes Beverage Group now have a solid, scalable platform that accommodates aggressive growth and supports the seamless addition of properties into the platform.

With its updated digital infrastructure, Reyes will continue personalizing the buying experience for customers. Using more complex personalization combined with Episerver’s artificial intelligence will allow for real-time upselling and cross-selling opportunities. All this while trying to stay ahead of customer’s needs and presenting them with their orders before they know what they need is the long-term vision.

Another area of future focus will be to expand its multilingual offering – adding an even more personalized experience to customers as they expand their territories. Live chat and voice enablement are also in Reyes’ future plans to enhance the customer experience.