Episerver's onboarding packages empower customers and partners to successfully implement the Episerver product catalog with the support of a dedicated onboarding team.
As part of your onboarding package you will always receive a Dedicated Project Manager.
You'll meet your PM on a kick-off call where they will quickly get up to speed with your needs and expectations to ensure your Episerver implementation aligns with your business' goals.
Your Project Manager will be your main point of contact throughout the implementation process for coordination, organizational issues, follow-up meetings and escalations.
They're tasked with ensuring all milestones are met and that your implementation is meeting your expectations.
All of the hardwork over the implementation phase leads up to the Go Live.
Before Go Live your dedicated team will help you to make sure things are on track and prepared.
During Go Live you can have your dedicated Onboarding team on hand to monitor that the site is live, and that all application metrics look normal.
After Go Live and once you are satisfied that your site is running as it should, your onboarding project manager will hand you over to your dedicated Customer Success Manager.
Your Customer Success Manager will be responsible for all ongoing support. Their role is to understand your business needs and to ensure that your platform continues to meet your expectations.
Whether you have a digital project about to begin, or you're in the early stages of research, we'd love to talk!
Our teams have a wealth of experience in digital transformation projects and can provide insight on how Episerver fits with your existing digital platforms, or even just open up some ares for consideration as you undergo a new digital transformation project.
