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Digital Experience Platform B2B Commerce cloud Order Management for B2B

Business made easier with order management

Give your customers the ability to self-serve and manage their orders

This capability is part of B2B Commerce Cloud, which is currently only available in North America. For globally available commerce functionality, please see Commerce Cloud.

What Order Management can do for you

Deeply Integrated

With integration to your back-office systems like your ERP, order information is always up-to-date and accurate.

Empower customers

Give your customers the ability to view orders, invoices, account information and more.

Drive efficiency

Free up your sales force from completing mundane tasks and enable them to focus on adding value.

Key features of Order Management

Cart & Checkout

When a visitor lands on your site, a cart is created with a unique identifier, whether the customer is logged in or not. As a customer adds items to their cart, a cart transforms into an order. User IDs are added to the cart if the user is logged in, allowing even abandoned carts to be tracked or maintained. 

Orders & History

B2B Commerce Cloud allows companies to push orders from any channel into the ecommerce website so customers can review all their interactions in one, seamless digital experience. Orders can also be sent to the ERP in real-time or in scheduled batches to ensure data is consistent across all channels.

Payment and Shipping

Various payment gateways and tax calculation vendors can be configured in B2B Commerce Cloud. For shipping, companies can create multiple carriers with multiple services for each carrier. Rating information and surcharges can be calculated via integrations or configurable business logic rules. 

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B2B Commerce cloud

Forrester Wave: B2B Commerce Suites

IDC MarketScape: Worldwide B2B Digital Commerce Platforms 2020

This report contains a 29-criterion evaluation of B2B commerce suites providers, with Episerver among the top-13 most significant providers. Episerver is recognized for our customer-centricity efforts in the B2B playing field through our app marketplace and as evidenced by our positive growth trajectory, and above-par CMS.

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The 2020 IDC MarketScape: Worldwide B2B Digital Commerce Platforms Vendor Assesment report assesses the strengths and challenges of 18 vendors providing a B2B digital commerce platform. Episerver’s B2B Commerce Cloud by Insite platform is evaluated in this report and Episerver is positioned in the Leaders category.

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  • I think a big part of it is just getting more value out of the platform going forward, now that we have B2B and B2C in one place - essentially two sites in one place.

    Steve Loud

    Digital Commerce Director D'Addario

  • The new website has captured the very essence of our approach to casual dining and translated the importance of locality into a clever and very personal user journey.

    Kathryn Austin

    Kathryn Austin

    Marketing Director Pizza Hut Restaurants

  • We can now confidently say, we have the strong foundations in place to support our continuing roadmap for a customer-centred omnichannel strategy.

    Michael Robinson

    Michael Robinson

    IT Manager Eason & Son

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Websites using Episerver

Benefit from experience, with Episerver Expert Services

Episerver Digital Experience Platform lets you do amazing things for your customers. Leverage our experts to do amazing things for you! Our team of digital strategists enable Customers and Partners to deliver quantifiable business results powered by Episerver Digital Experience Platform. Consultants with a depth of experience in all aspects provide expertise and guidance to position you for success.

See our capabilities in action and sign up for a demo

We're not the right fit for everybody, but we're the right partner to help you understand who is. Episerver's B2B Commerce assessment will help you determine what your customer-focused and company-focused objectives are, so you can find the solution that drives real results for your business. Fill out the form and we'll:

  1. Get you connected to an Episerver B2B Commerce expert
  2. Review your business requirements
  3. Create a custom demo tailored to your needs

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